1. Manage or Track my order

• If you want to cancel your order before dispatch please click on the ‘Help?’  button on the bottom right of this page and fill in the "Cancel my order" form. We cannot guarantee cancellations if the request is made over 24 hours after the order was placed.
• If you want to make a return, please click here 
• If you want to track your order, please click on the ‘Help ?’ button on the bottom right of this page and fill in the ‘Where is my Package?’ form. You should receive dispatch and tracking information via email, if you have not received anything, please check your spam/junk folder.   

2. Lifetime Warranty Registration

Your product can be registered for the Lifetime Warranty online within 2 months  of purchase. You will need to attach your proof of purchase during the registration process.  

If you need to register, please click on the  ‘Help ?’ button on the bottom right of this page and fill in the ‘Lifetime Warranty registration’ form.  

3. Need Help or After Sales Advice?

To contact  Customer  Service,  please click on the ‘Help ?’  button on the bottom right of this page and fill in the ‘Product Support’ form.  

In order for us to get back to you as quickly as possible,  please make sure you provide us with all the information requested : 

• Your proof of purchase  with the date of purchase, the name of the retailer (invoice, order confirmation, delivery receipt, gift receipt…) and the confirmation of your Lifetime Warranty registration if your purchase was made more than 2 years ago.
• The product code starting with an A followed by 6 digits
• The batch number (4 digits)  which can be found on the packaging or on the product itself.
• For Meal Stations, Sterilizer and Hygro+, there will be 4 digits engraved on the base of the unit.
• A detailed description of the issue plus photos/videos

FYI: If you haven’t received a reply from us, please check your spam/junk folder.